1
out of 5
POSTED: | BY: customer
My experience trying to enroll in Petco was complicated
My experience trying to enroll in Petco Pet Insurance was frustrating and far from ideal. I attempted to submit an application online, but I kept running into submission issues. The number listed on Petco’s website (1-844-244-3649) is supposed to assist with quote or processing difficulties, but when I called, I was connected to a Nationwide representative who told me they don't handle Petco pet insurance enrollment—and that I was not the first person to call with this confusion. I explained that this number is listed directly on the Petco site, and she mentioned she would report it to marketing. After spending quite a bit of time trying to resolve this, I had to search just to find another contact number, since Petco Vital Care does not list a customer service number clearly. Eventually, I reached someone under existing accounts, who then transferred me to a sales associate. That person could see my pending application, but on my end, all I saw was an error page. Overall, the process was very time-consuming and unclear. I hope Petco (Nationwide) takes steps to improve the user experience and correct the information on their site.
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