Nationwide | Pet Insurance Review

Kevin Rentch was very helpful in reissuing my dogs policy. He took the time to explain everything and making sure I understood. He has a great personality and I really appreciate him.

The rep was nice enough but seemed to run through her script a bit too fast .. my brain couldn’t catch up. She did answer my questions though.

Had pet insurance through an employer and called Nationwide to find out how I could keep my dog insured and pay with a credit card instead of payroll withdrawal as I switched employers. I was told I would owe a couple hundred dollars if I switched payment methods and the alternative given was payroll didn’t update I was no longer employed and to call back in a few weeks to cancel so I didn’t owe anything. Called back & cancelled, called back to reenroll him and was told he would no longer be covered by illness since he now is over 9 years old and is a “new plan”. This person I spoke with told me if I paid the couple hundred dollars initially it would have just been applied to my account and he still would have been covered by illness. When I brought up the fact this was never explained to me and that the way it was explained had no reimbursement aspect they said there was nothing they could do as it was past the 24 hours of plan change. Unfortunately this is the cheapest insurance for accident coverage so I will stay with Nationwide, but horrible experience and not sure I will use them for my next animal.

Excellent customer service and knowledgeable representatives.

The website was hard to find to get a quote started. Also, as a NW associate, we block searching for Nationwide Pet on our browser. Very odd. Took me some time to figure out coverages and differences of wellness, accident, and others. i'm also an associate and didn't see how to get my discount. maybe this happens in the UW process.