Nationwide | Pet Insurance Review

After five years of being a loyal customer I was one of the one millions suddenly dropped for having a five year-old dog. My costs sky rocketed 74% and then I was dropped with less than a month's notice. AVOID THIS COMPANY!

Representative was very helpful and went well beyond what I might have asked about with excellent feedback.

Been with the company for the last 10 yrs

My experience trying to enroll in Petco Pet Insurance was frustrating and far from ideal. I attempted to submit an application online, but I kept running into submission issues. The number listed on Petco’s website (1-844-244-3649) is supposed to assist with quote or processing difficulties, but when I called, I was connected to a Nationwide representative who told me they don't handle Petco pet insurance enrollment—and that I was not the first person to call with this confusion. I explained that this number is listed directly on the Petco site, and she mentioned she would report it to marketing. After spending quite a bit of time trying to resolve this, I had to search just to find another contact number, since Petco Vital Care does not list a customer service number clearly. Eventually, I reached someone under existing accounts, who then transferred me to a sales associate. That person could see my pending application, but on my end, all I saw was an error page. Overall, the process was very time-consuming and unclear. I hope Petco (Nationwide) takes steps to improve the user experience and correct the information on their site.

Service and sales agents did what they could to make it go quickly.