Nationwide | Pet Insurance Review

From the top, having this partnership with Delta airlines is very much appreciated. The process to get a quote online was very helpful giving me visuals of what to expect. The wait time for a representative took no time at all. The representative Mrs. Christy was the best. She was very informative gave me the best option available, very personable and understanding. The coverage and rate was the final piece to put everything into place. This whole process made me feel I was doing the right thing with helping my pet be insured with this company, after coming from another company with rates sky high and small underlying loop holes. I wish I started here first but I’m grateful to be here now. This process was so uplifting that I may start looking into the process of getting a cat for my daughter and I will have a peace of mind with the security of her health with this company. Thank you so much for everything!!!!

Simple to apply

I submitted my dog’s required veterinary exam records on December 13 as part of the policy review process. Since then, I have received no meaningful response or follow-up. The only communication I’ve gotten has been automated emails stating that my submission was “received” or “viewed,” but there has been no actual update, timeline, or human response for weeks. For an insurance service—especially one involving pets’ health—this lack of communication and transparency is extremely disappointing. If additional documents or time are needed, that should be clearly communicated. I hope the company can improve its review process and customer communication, as this experience has significantly affected my confidence in the service.

I already have one dog insured by Nationwide so I didn't need to shop. I just called and had my new dog a put on a policy with Nationwide. So far the company has answered my question and paid my claims.

Easy to choose coverage. Representative I spoke to was knowledgeable and assisted me in a quick and easy manner