5
out of 5
POSTED: | BY: Scott
Best customer service experience i have had in a very long time
I submitted a sizable claim but there were issues with the invoice being unreadable, agent Christy Mueller reached out and went above and beyond to settle the claim. She repeatedly tried to work with the vets office to no avail but continued to keep an open line of communication with me providing me real time updates. I was able to get legible copies of the invoices to Christy and she expedited resolving the claim. She was extremely helpful and a joy to work with, i hope all Nationwide Pet Insurance employees are half as helpful as she which would still be excellent. Bravo and thank you Christy