Nationwide | Pet Insurance Review

It's always easy to send a claim, customer service is always pleasant when called, nationwide is very proficient when processing claims. It's a huge help with pet care cost to have the partial reimbursement for things my pup needs while not breaking my bank account

I am so impressed at how quickly my claims are processed now, I usually have my money within a week. Such an improvement over previous years. The ease of making the claim is great. We are having trouble diagnosing her condition so it is comforting to know I have insurance. The large rate increase was tough but it is worth the peace of mind to take care of my baby.

great service, quick claim turn over

The claim filing process is pretty easy once you figure out how to do it. Is it not trivial to know in the first time that the entire pet file needs to be added to every claim and a detailed explanation of each itemized item otherwise it’s considered tourism care. Other than that the automatic deposit is very not trivial to wait for the claim to process before setting it up and the customer service around this is horrible. Every time I reach out to customer service I need to raise my voice to get things handled properly and to understand clearly what Nationwide means. Pretty frustrating. Furthermore the claim process time takes way to long and getting the check takes forever... Eventually you get back what your plan covers but it is not clear what it is and very frustrating it doesn’t include preventive care such as heart worm treatment.

Without this insurance I wouldn't have been able to get the care for my cat.