Nationwide | Pet Insurance Review

Have not received any email confirmation that my documents were received. No communication if the application is in progress. Lack of communication. Am I expected to call to find out what is happening with my application.

Easy! Simple! Affordable!

Very easy. This only took a few minutes.

The page for selecting coverage was confusing and difficult to use. I do generally struggle to make decisions, but my previous pet coverage was very intuitive and easy to decide on what I wanted. In this case, I wasn't entirely sure what I was getting until clicking on 'coverage details' and I was printing that to then compare it to the other options. It felt like a lot of unnecessary back & forth. I saw there was a comparison link, but it didn't seem to always show exactly what I was choosing. For instance, it had checkmarks for the additional wellness benefits like spay/neuter/dental under the $450 coverage and I don't believe that is correct. I'm not sure if it was just glitched from all the changes I was making or what, but it definitely didn't give me any confidence in helping to guide my decision. It would also be nice if the comparison chart included the amounts for the wellness coverages like it does in the coverage details page. I'd like to add that it definitely took me way longer than I would like to admit choosing a plan simply because I kept getting confused about what exactly I'd have to pay out of pocket. It would be nice if the deductible amount was actually calculated into the accident and illness example amounts or it was at least shown under it with an asterisk to indicate that it could also cost that additional amount if it hasn't been paid through another claim already, because hopefully most dogs aren't having multiple accidents throughout the year. Anyway, if those things were improved, it would make the whole experience better. I did also have trouble just trying to retrieve my previous quote, so I had to start fresh instead. This actually happened twice. Thank you for trying to improve!

I was told one price and then was charged double.