Nationwide | Pet Insurance Review

The Customer Service

I was worried about my baby parakeet and the representative help me to get the health insurance that I need

Yaz my agent explained the plan and helped me chose the correct one for my rabbit.

I paid premiums to Nationwide Pet Insurance for eight years straight. No missed payments, no claims abuse, nothing. Then my credit card expired and the payments stopped. Instead of contacting me by email, phone, or any modern method, Nationwide claims they sent snail mail. I never received it — and yes, there was a move involved, which makes their reliance on physical mail even more absurd. Now the punchline: because of this technical lapse, my pet is suddenly “too old” to qualify for illness coverage, and Nationwide refuses to reinstate the policy, even after I offered to pay all missed premiums in full. So after nearly a decade of loyalty and thousands of dollars in premiums, Nationwide’s position is basically: “Thanks for the money, but one administrative hiccup and you’re out forever.” To make it worse, I have another pet still insured with Nationwide — on a different payment method — and that policy remains active. The only difference between my two pets is a billing technicality. That tells you everything about how this company operates. This is not insurance. This is a trapdoor business model: happily take your money for years, then use a paperwork technicality to permanently drop coverage right when your pet is most likely to need it. I’ll be canceling my remaining policy and taking my business elsewhere. If you’re considering Nationwide, understand this clearly: your coverage is only as real as their willingness to keep you enrolled, and they have zero interest in doing that once your pet becomes higher risk. Eight years of premiums bought me nothing but a lesson. Avoid this company.

Ken was very professional, patient in answering my questions and very knowledgeable! Will definitely recommend this insurance to friends and family.