MetLife | Pet Insurance Review

I really like MetLife pet insurance. The process of submitting claims online is super easy and contacting them via phone has been great when wanting to speak with a real person, especially since most companies now are mostly automated. I only wish claims didn’t take so long to get processed it sometimes can take up to 3 weeks to get my refund since it could take up to 15 business days. Other than that I have not had issues and the people who I’ve talked to over the phone are always super friendly and helpful.

I have 3 dogs on your insurance and always get great service. I was a customer with other pet insurance and by far you guys Rock!

I am unfamiliar with dog insurance so I am not sure how to properly make a claim. There was information missing from the start and its been over a month. I still dont have my money to be reimbursed. I was told during my 3 rd call that in 24 to 48 hours I wpuld receive email. That was Friday June 20. Still have received no email. It looks like something is happening on the app but no email. I really could use the money like now for all of this. I need to pay my credit cards back so this has been a pretty frustrating process. Everyone was polite and helped update my case but I justvhave tonkeep calling to inquire aboutbwhats going on woth my multiple claims.

Always help representatives when I call with a question or problem.

They are very helpful every time I call they explain all my options for my dog