MetLife | Pet Insurance Review

Representatives are professional and kind. The MetLife App is super convenient and easy to use. Very pleased !

Easy and intuitive app. Easy processing of claims.

Some confusion in documents submitted but after phone call all was cleared up.

While the insurance coverage is great, the claims process is extremely slow, often taking over a month now for reimbursement to be sent per claim. The “required” documentation per claim is often a bit excessive, every claim requiring provider SOAP notes, when not all claim events (I.E. refilling flea and tick prevention meds) necessitates a visit that generates those notes, and repeatedly uploading previous copies of notes that have no changes or additions to them begs the question why they are needed in the first place. All claim documents need to be spoon fed to claims persons and if all information isn’t spelled out in black and white, your claim is kicked back to you to provide more information and spell it out for them, which delays processing and distribution even longer. In the end, I guess the benefits outweigh the cost and the experience, but this entire experience could, and should, be better.

They are great. Very helpful when needed. The only problem I encountered was when I first started filing claims, and certain details were not apparent on the website. For instance, I had several claims active at once, and then lump sum payments were made without any accounting on the site itself. Difficult to keep track. I would recommend this company, but I would prefer that the hospital submit the claims and not me.