MetLife | Pet Insurance Review

I am unfamiliar with dog insurance so I am not sure how to properly make a claim. There was information missing from the start and its been over a month. I still dont have my money to be reimbursed. I was told during my 3 rd call that in 24 to 48 hours I wpuld receive email. That was Friday June 20. Still have received no email. It looks like something is happening on the app but no email. I really could use the money like now for all of this. I need to pay my credit cards back so this has been a pretty frustrating process. Everyone was polite and helped update my case but I justvhave tonkeep calling to inquire aboutbwhats going on woth my multiple claims.

Always help representatives when I call with a question or problem.

They are very helpful every time I call they explain all my options for my dog

This was not my first time submitting a claim. I have had good experiences in the past, and was expecting more of the same with my most recent claims. Once again, MetLife provided overall excellent service. I was very happy with the ease of submitting claims, the fast review of the claims, the clear explanation of what was covered, and the final decisions on paying the claims.

They are really quick to let you know they have reviewed your claim. but then you wait and wait for the check to arrive.