5
out of 5
POSTED: | BY: Millie
Submitting an appeal.
While I was looking for pet insurance, our puppy had a bad episode of vomiting & diarrhea. He had giardia. 2 months after I got the insurance he was brought in again for the same symptoms. This time it was pancreatitis. For sure I thought the insurance would reimburse me but it was denied because it was seen as a pre-existing condition. I called metlife & spoke with Rose, explained our story & she assisted me in appealing our claim. She was very informative & detailed in getting it done. I sent in the appeal form with a health statement stating that these episodes were not related & a new diagnosis. Within a week I was reimbursed. The prescription food that our dog needs is also covered by the insurance now. Submitting a claim is very easy. Although submitting accurate documents are important so that the insurance can understand the difference in each claim. I'm glad I found this insurance company thru my work. I really appreciated Rose's patience & assistance.
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