MetLife | Pet Insurance Review

Given two stars instead of just one star. Our newly adopted cat had an upper respiratory infection. Urgent Vet care took care of him and we submitted the claim. Waiting a few days and no response from MetLife Pet Ins. I called them. They had never received my claim. Resubmitted and they received it. Processing took a couple of days and there was missing information. SOAP - what was that? Spell things out for us! Turns out it's his pre adoption record. Sent that in. Processed the claim and notified it was approved. Now I wait for my refund. Crickets. Called them. Supposed to receive another email on how I want my refund. Just send me a check. I shouldn't have to go and create an account and give my banking information to receive my refund. I say beware of getting MetLife Pet Insurance if you have a pet. The amount of monthly payment and the total yearly amount they cover is not worth it. Yes, I'm glad we were given a "free" trial and we used it. But this ordeal we had to go through was not worth it. Just my humble thoughts.

Timely, efficient

the claims process and the refunds are quick

Pet associates are always so pleasant and helpful every time I call for help with my policy!!! Please stay pleasant and helpful it means a lot!!! Nancy and Pet baby Roxy!!!🐾🐾🐾🐶🐶🐶

I had a great experience with MetLife with a claim of a emergency care bill. I put the claim in for 1082 and in about 3 days the claim was processed and MetLife covered 90% of it. It was a great relief especially since it was a stressful moment for me.