MetLife | Pet Insurance Review

4.6

out of 5

Number of reviews 5,950

2022, 2023, 2024 and 2025 Winner of Pet Insurance of the Year Reimbursement for up to 90% of vet costs Coverage for pets of any age and breed, and no lifetime or per incident limits Get a quote in 2 minutes or less
4

out of 5

POSTED: | BY: Susette Krause

Easy enrollment process

Easy enrollment process. Costs align with other companies when wellness is added
3

out of 5

POSTED: | BY: Disappointed Dog Mom

They do not cover much

They do not cover much. Pre-existing conditions, like being a senior dog who has had joint pain before can cause them to not cover medication. All claims require not only the itemized bill (understandable) but also doctors notes, even when it's routine and no outlandish charges are present. Not worth the money they charge in my experience. We certainly are not renewing.
5

out of 5

POSTED: | BY: Efrain T Collazo

Its always easy to submit a claim and…

Its always easy to submit a claim and it is super fast to receive an answer
5

out of 5

POSTED: | BY: Sara

Quick reimbursement

Quick reimbursement, easy app to submit claims
3

out of 5

POSTED: | BY: Amy

Metlife app and website...

I tend to use the metlife app for almost everything. Overall the app and website have improved over the last year, but still have some hard points. When I submit a claim, I can now get a little visibility into the status, but not a lot. I have recently submitted an appeal and that just disappeared from my app. When I contacted customer service, they told me that it is automatically completed, but the customer gets no visibility into the process. It can also take approx. 45 days. I think the app should have a small box to check if the claim is for a previously approved condition, or new. Also there should be a small box that allows comments so we can additional pertinent information.

Monthly Cost

The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.

Coverage

Reimbursement for up to 90% of vet costs.

Payout Limits

Deductible

Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days

Exclusions

Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!

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