MetLife | Pet Insurance Review

I called customer service to change my account number for reimbursement . The representative sounded exasperated with me she sent me the email link ro make the change I asked her to wait on the line until I received it to avoid me having to call again. Waited a few minutes did not get the link she did not inform me it could take up to 30 minutes ro receive. So I waited on the line with her ( I thought) after 5 or 6 minutes I asked are you still there she was gone just hung up said nothing to me. I eventually received the link and made the change. You raise your prices every year the least you can provide is courteous service .

Good insurance company with awesome coverage

When I found out my dog had to get an emergency tooth extraction and that they may have to take out many more teeth, I was so stressed and after seeing the estimate…I was crying because I was unsure how I’d pay. But he is my dog, my heart and even if meant putting it on credit cards and maybe not get reimbursed by insurance, I scheduled it. I knew he was in pain and I couldn’t even imagine how it felt for him! The whole process was stressful and really emotionally draining. When I submitted all my documents to MetLife, I hoped for the best! Thankfully after a few days of waiting and calling, I received reimbursement and through Zelle! It came right into my bank account and I was able to pay off 80% of those bills after my deductible! Thank you so much MetLife! I am so happy I chose this insurance and that my dog is happy and healthy and healed very well! Such a smooth and easy process.

Excellent app and easy to use claim process

The pre-existing condition explanation is ambiguous (are allergies covered, unclear; what is the effect of having a different insurer for one of the pets, unclear). The nickle and dime fees were not stated upfront or at least so that I noticed them (e.g., an enrollment fee, a fee for paying monthly as opposed to annually, etc.,). On the other hand, and of course we'll have to see what the actual experience is, this is the only pet insurer that provides a "family plan", and the difference in cost between insuring three animals as a "family plan" versus insuringing them individually is substantial. Now, we must see how things actually work out.