5
out of 5
POSTED: | BY: Simon Rasin
Fast and easy
Fast and easy
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4.7
out of 5
Number of reviews 9,864
2022, 2023, 2024 and 2025 Winner of Pet Insurance of the Year
Reimbursement for up to 90% of vet costs
Coverage for pets of any age and breed, and no lifetime or per incident limits
Get a quote in 2 minutes or less
5
out of 5
1
out of 5
POSTED: | BY: customer
Your system is beyond confusing and…
Your system is beyond confusing and provides no direction on how to move a claim forward. This last claim you told me information is missing and then proceeded to process it anyway. No one reaches out to you on the information missing from the claim either. As pet owners, my focus is getting my pet back to normal, not chasing down information for a claim when I already provide you with the documents you asked me for. If you want more documents, ask for more documents. I send an itemized invoice, the SOPs and the pet history everytime and several of my claims have been denied. For what reason I don't know. I hesitate to recommend METLIFE to others because the process is not seamless at all and there is zero communication on METLIFE's end. I have yet to speak to a live person about any of my claims. If information is needed, metlife should reach out or send a reminder that info is needed before the claim is closed. Once a claim is closed someone should reach out to see if there are any questions on the claim processed or at the very least a courtesy call to ask if the pet is doing okay. This experience has been anything but personable. There is no chat bot to offer help, there is no agent handling my case and reaching out, there is nothing. It's a guessing game and a game of rulet on whether or not they accept the claim or not.
5
out of 5
5
out of 5
Monthly Cost
The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.
Coverage
Reimbursement for up to 90% of vet costs.
Payout Limits
Deductible
Customizable deductibles from $50-$500
Age Limits
No upper age limits. Pets must be at least 8 weeks old to enroll.
Waiting Period
Accident – policy effective date (1 day waiting period); Illness – 14 days
Exclusions
Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!