MetLife | Pet Insurance Review

MetLife has reviewed and paid my claims in a timely manner. The policy covers wellness claims as well as medical procedures, which I have appreciated with my rescue dog getting his health stabilized. MetLife was recommended by the animal shelter, and I have found their services to be excellent.

The electronic process was easy. Very pleased with quick payment.

Your mistake adds work to ME the customer!!! Metlife overpaid on the reimbursement. I called in to report this and now......do to YOUR mistake I am having to play admin on your mistake. I called in and reported the mistake and was needing to see how I am go about returning the over reimbursement. Rather than it being that simple I was told to look out for an email in the next 5-10 business days (NEVER GOT ONE). I called back to inquire about the email then I was told I would be getting a letter in the mail with how to go about returning the reimbursement.....STILL NOTHING!! WHICH ONE IS IT REALLY!!!! This is going on two weeks of every day looking for an email and/or mail and nothing. MORE work added to my day do to YOUR MISTAKE. I am beyond disappointed with Metlife. If it were not for my dogs health issue where i don't want to interrupt my coverage i would gladly move in another direction. Each day waiting for something (email, mail....checking everyday) and knowing that when I finally get the instruction on how to send back the additional reimbursement it would be that much more i would have to do on top of all i have going on at the moment. I have not proof read this message for grammer mistakes.... quite frankly i don't care. I just wanted to make sure i could say all i needed to say knowing you will get the point or maybe not. END POINT......if you mess up and we (the customer) inform you of this and allow your company to not waste/lose money with honesty don't make it so that the customer is wasting their time on admin work YOU all are getting paid to do.

I’m amazed at how quickly they process claims!

Incompetent insurance agency. I swear people don’t know how to read and they don’t listen to you.