MetLife | Pet Insurance Review

The claim submission process is straightforward, but every claim I’ve submitted has resulted in multiple emails stating that documentation is missing. Each time, I resubmit the same documents, and only after several attempts and a phone call does the claim finally go through. Most recently, my claim was closed without payment or explanation, requiring me to restart the process for the fourth time. At this point, the effort required to obtain reimbursement simply isn’t worth the 80% coverage.

Easy enrollment process.

quick response, easy to submit claims, great communication

Easy and so happy my fur babies are covered

I have been with Met Life Pet Insurance for 2 years now from day one after adopting both our cats. The rescue I adopted from actually recommends them. It has been a lifesaver financially as both cats ended up unfortunately having health issues later on. Submitting claims is easy, you can even submit from the app. Reimbursement is usually within a week, just make sure you submitt your payment receipt, the invoice, and the soap notes from your vet to avoid a delay. I have called maybe twice and have had great customer service. Also call over the phone to enroll for unlimited benefits as it is not an option if you enroll online. I found this out when renewing over the phone with a question and the agent told me about the unlimited benefits. It does cost more.