MetLife | Pet Insurance Review

I switched my two dogs to MetLife in June 2024 after receiving notice that Nationwisde would not be renewing their policies. Sign-up over the phone was simple and the plan was almost the same as what I had, and cost less. I made my first illness claim in September and it was approved in about three weeks. I submitted an illness claim for my second dog in December and there were a few glitches (claim put on hold twice for missing documents which I actiually did submit). Both times I called Customer Service they quickly verified that I had indeed submitted the documents and had the claim removed from "on hold". Approval and payment came two days after my second phone call. I understand MetLife has seen a huge influx of customers from Nationwide and had to hire more staff to process claims. I am hopeful processing will go more smoothly once all the new staff are fully trained. Overall, I am very happy with MetLife.

When submitting a claim it says will process in 3 days. Then it switches to 5-10 days. Then it switches to 15 days. Policy says they will be pay within 30 dqys. I'm at day 28 and nothing has been done with my claim. I'll be filing a complaint with the Attorney General. Met Life does not do what they promise in the contract but expect me to follow it or they'll cancel you. Go with another provider and skip over MetLife.

I currently have 5 standard poodles with MetLife Pet Insurance, and have had my policies for several years. I have been very happy with MetLife, and have had all of my claims paid for over the last several years. The length of time for reimbursement on illness claims has increased, but all have been settled within 30 days or less. My wellness claims are reimbursed within a week usually. I have had several different pet insurance policies over the last 12 years and MetLife is my favorite, so far.

Very happy with my MetLife Pet Insurance coverage. It is great that we can cover both dogs with a single plan that means we reach the deductible more quickly and can make the most of the benefits. I haven't had any issues with claims being denied even though one dog had to have some pretty serious surgery. Claim processing has been a bit slower than they said it would be, but overall, I've been pleased with their service.

MetLife denied my claim for vet recommended testing costing $2488 for my new rescue dog. MetLife sent me a short note saying my dog's issue was pre-existing based on notes prior to my taking in the rescue. I had received no information on the dog, purchased MetLife before my first vet visit but they found information from the previous owner's vet (that I did not have when I purchased the insurance) and refused my claim.