5
out of 5
POSTED: | BY: customer
Very easy to submit claims and…
Very easy to submit claims and processed very quickly!
Read more on Trustpilot
4.7
out of 5
Number of reviews 11,567
2022, 2023, 2024 and 2025 Winner of Pet Insurance of the Year
Reimbursement for up to 90% of vet costs
Coverage for pets of any age and breed, and no lifetime or per incident limits
Get a quote in 2 minutes or less
5
out of 5
POSTED: | BY: Alice
Claim
I was very happy with how my claim was handled and how quick it was settled.
5
out of 5
VETERINARIAN: VCA Sacramento Veterinary Referral Center
POSTED: | BY: Gene Paul
MetLife did very well
Transferred to Metlife from another pet insurance.
It was night and day. In my experience, faster and easier processing. Very good customer service!
I chose 100% coverage and did not regret it. I was able to transfer despite pre-existing conditions as long as you have documentation and have to wait for the waiting period. I truly believe they have a good product and took care of my pet.
1
out of 5
POSTED: | BY: Christy Liberty
MetLife doesn’t honor policies
I had MetLife pet insurance. When I needed to take my cat to the vet on account of vomiting and diarrhea. The exam was pretty standard, the invoice and vet notes I was supplied were straghtforward. Then MetLife tried to say I didn't include the vet notes (but I did). They say it only takes 5-10 days for them to process a claim. I waited 2 weeks and still heard nothing from them. So, I call and ask what is taking them so long. They said they were finalizing my claim. I found out later they had closed my claim and didn't even notify me (yep just dropped it). I felt like they were just jerking me around. So, I had no interest in continuing to talk with them since I had come to see that their costomer service personnel were clearly not honest with their customers. Furthermore I stopped paying them for the policy. Why should I give one more red cent to an insurance company that doesn't uphold their end of things and doesn't compensate their customers claims in accordance with the policies they are paying for? I won't give MetLife any more of my money or my business.
5
out of 5
POSTED: | BY: Anonymous
True Coverage/service
The coverage is straightforward, claims are reviewed and approved in timely fashion, easy to submit and manage through the online interface.
Monthly Cost
The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.
Coverage
Reimbursement for up to 90% of vet costs.
Payout Limits
Deductible
Customizable deductibles from $50-$500
Age Limits
No upper age limits. Pets must be at least 8 weeks old to enroll.
Waiting Period
Accident – policy effective date (1 day waiting period); Illness – 14 days
Exclusions
Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!