MetLife | Pet Insurance Review

Excellent, folks are always kinda and ready to help . This is the best experience I’ve had with any insurance agency !

It is easy to submit claims - but takes really long to get reimbursed for visits. Although Once it is approved, it gets dispersed immediately to my account.

I received great service and received my refund for the service my pet received right away.

Loved the policy options - I have 100% reimbursement with $250 deductible and works perfect for me. Getting the reimbursement is easy and never a hassle. My giant dog recently was diagnosed with heart disorders and if it wasn't the insurance, it would've been very difficult financially as the monthly medications costs around ~$700. The insurance also covered everything that our vet recommended - such as heart tracker, nutrition appointment and more.

Sometimes, reimbursements come quickly. Sometimes they come slowly. They rarely come with information until the final decision unless something is missing. A little more personal contact would be nice. And translating doctor speak into English. Why was something determined to be a pre-existing condition? How would I know or verify or know to appeal? Three stars because the process often works but information flows slowly and is sometimes difficult to interpret.