MetLife | Pet Insurance Review

4.7

out of 5

Number of reviews 10,691

2022, 2023, 2024 and 2025 Winner of Pet Insurance of the Year Reimbursement for up to 90% of vet costs Coverage for pets of any age and breed, and no lifetime or per incident limits Get a quote in 2 minutes or less
4

out of 5

POSTED: | BY: Jan Malmos

the customer service is great

the customer service is great. the people try to help. the turnaround times, for a claim is rather long. took 30 days my last claim, for a blood test and stated what it was for on the receipt. even with meds now i get soap notes. the turnaround time way to long. i have called and checked said was fine. agents dealing with claims should know if something else is needed not making someone wait ten days/
4

out of 5

POSTED: | BY: Aaron Naas ORss

We’ve had very good experiences with…

We’ve had very good experiences with this insurance
5

out of 5

POSTED: | BY: Teja Ream

Clear, Compassionate, and Life-Changing

I truly can’t say enough good things about MetLife Pet Insurance. I am absolutely over the moon with how incredible this company has been. From the moment I signed up, they’ve been clear, straightforward, and timely—everything you hope for but rarely get with insurance providers. The app is intuitive and easy to use, making it simple to submit claims and track progress. Every claim I’ve submitted has been evaluated quickly and transparently. And when I’ve needed to call, I’ve spoken with genuinely kind and empathetic representatives—real people who understand what it means to love a pet like family. Right now, I’m facing something I never imagined: one of my dogs is battling cancer. It’s heartbreaking and overwhelming. But through this terrible chapter, MetLife has lifted an enormous weight. Their coverage has removed the financial burden and stress, allowing me to focus on my dog’s care—not the cost. Without this insurance, I don’t know how I could have afforded the treatments he needs. Because of MetLife, his shot at life is possible. This is more than just pet insurance—it’s peace of mind, it’s compassion, it’s real support when you need it most. I am forever grateful.
5

out of 5

POSTED: | BY: Cynthia

It is easy to submit claims and the…

It is easy to submit claims and the money is reimbursed within days.
3

out of 5

POSTED: | BY: SuzieK

I don’t like that your employees can’t…

I don’t like that your employees can’t tell me if my pet’s procedure will be covered or not. Especially when my vet gives me an entire breakdown of everything needed to be done.

Monthly Cost

The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.

Coverage

Reimbursement for up to 90% of vet costs.

Payout Limits

Deductible

Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days

Exclusions

Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!

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