MetLife | Pet Insurance Review

Initially, MetLife had some issues communicating with my vet's office, but MetLife contacted them directly and it was resolved.

Great customer service, but some claims reimbursement are slow. Not consistent timing

At a time were I find customer service in America is going down the tubes, Met Life is a positive exception. Claims are easy to submit, are promptly processed. I was actually refunded more than I expected. Agent are available, communicate clearly and effectively. Everyone I dealt with was compassionate, well spoke, knowledgeable and and ready to go the extra mile. My experience with MetLife is exceptional. Give them 7 stars, not just 5. You have a customer for life in me. Keep up the good work.

All my claims are now handled swiftly and accurately. We had some bumps starting out, but when I learned how to correctly file the “SOAP” information, things smoothed out. Thank you!

I feel it's a good value to know I have coverage for my pet. Claim processing response is in a reasonable timeframe.