MetLife | Pet Insurance Review

Two ways to improve: 1. When submitting claims online, allow the claim form to be able to filled out online. This would make submitting claims less complicated. For now, you must print out the form, fill it in by hand and then scan it to attach it to the claim. This process should be simpler. 2. The customer service department should be able to talk with the claims department about claims that go awry. I had a recent frustrating experience where the claims department erroneously sent back a claim for more information. It was not needed, as it had been submitted originally. Despite the error being made by the claims department, my claim was put back in the queue and took over three weeks to resolve. Customer service, although polite, could not contact the claims department and expedite the matter. Improve communication and allow errors to be handled in a timely manner.

Over all, it’s been a good experience. Except with the reimbursement process for the online pharmacy preventative process. That’s is a bit ridiculous in that the receipt wasn’t acceptable b/c the medication hasn’t been delivered YET, therefore it said “processing”. The vet doesn’t ship medication until the payment goes thru. It takes 3 days, at best, for USPS to get something to my door. I should have to wait a week before I can submit a claim just so an invoice can say delivered.

Fast assessment and payment!

Excellent service and courtesy shown to customers

Met Life Pet Insurance is thf best. Claims are processed in a timely manner; Staff is courteous and no have great empathy.