MetLife | Pet Insurance Review

I’ve been really impressed with MetLife Pet Insurance. They’ve always been very prompt with claims. I have a $500 deductible, unlimited limit, 80% reimbursement policy. The only issue I had is they denied a claim for medication due to allergies saying it was a preexisting condition. Well, I appealed and won because I have an exclusion in my policy if I had a previous plan with another pet insurance company where the preexisting condition was covered. Otherwise I would have given this review 5 stars. Everything else about this company is great. Easy to use website and app! Friendly and helpful customer service agents.

Overall it's been good. The speed with which you deal with claims is good. When I've had to contact customer service my experience has been good. Only problem I had was not realizing that claims had to be submitted within 90 days. The 1-2 years have been especially challenging for me as I was caring for an Alzheimer's patient at home, so I sometimes missed that cutoff date. Now that he is in assisted living I'll be able to submit those claims in a more timely fashion.

Easy to use with fast reimbursement.

Metlife Pet has been prompt and easy to work with

The initial check-in process was nothing but simple, fast, and quick! I am looking forward to working with MetLife - Jack & Chloe