MetLife | Pet Insurance Review

I was interested in a catastrophic pet insurance policy. I can handle the yearly planned stuff but not an auto wreck with my three border collies. so I wanted to cover a big ticket items and am ok with high deductible and cover all my dogs. They had the best policy for multiple dog with higher deductible but went up to cover everything if something occurred and involved multiple dogs. Hopefully I will never need it but I wanted to make sure I would never have to choose euthanasia because the cost to treat was too high.

I only wish I had read the reviews.Same problems there is what I am having.For two years I did not file any claims but my payment was drawn from my account .Filed a claim and was sent through so many run around it is ridiculous. The worst experience.Takes jumping through hoops and 15 days to process is a joke or scam I waited two years and money on a scam. If you are thinking of enrollment in this pet insurance. Two years I never filed a claim. And before care what you say to their customer service people. I am not missing anything you pay upfront And no I will not contact you to discuss anything but getting my money for no claims for two years.Contact me then .I am turning it over to my lawyer.

For my first time submitting a claim via the app- easy as can be. Submission entry took only a few minutes, uploaded documents right to the app and submitted. It being my first time, of course I missed a critical document, but the app updated me quickly, I submitted it and boom- accepted and approved.

The sign up and claims process are incredibly easy to use, and the app having the ability to speak directly with a vet feels like an incredible value.

I had a pet insurance plan with another carrier for 14 years and my experience is settling claims was probably a 3 or 4. That was because I sometimes need to resubmit the claim because the doctor's notes were not detailed enough or they needed additional information. Once that was done I did get paid. MetLife is so much easier to work with. Claims are processed in a reasonable period of time. The claims submission process is easy. Payment comes quickly. The one time I called to ask a question is was easy to get through to a representative. The summary of payments that are available is a helpful tool. I am glad that I have had MetLife for about 3 months for my 5 month old puppy.