MetLife | Pet Insurance Review

Very knowledgeable staff and always very helpful. Prompt review of invoices and payments.

We have used MetLife now for a few years and it is always been a very easy process and a very kind process. We lost our dog / baby and I will never forget how kind the MetLife representative was when I called to say that he had passed away. She reminded me that they took care of afterlife care just like they took care of him when he was here. She reimbursed us for all aftercare cost. The kindness that we experienced is unforgettable. Can’t express how much this company is more than just a company. It’s a group of kind individuals helping you every step of the way.

In general when I call for assistance people are quite friendly and helpful. Had some confusing claim processing this year otherwise I would have rated the experience a 5.

The agents are very helpful and patient but the hold time is long.

The claim process was quick and easy. Was impressed with your service.