MetLife | Pet Insurance Review

I love metlife. only 4 stars because some of the claims take well over 10 days.

Great pricing, coverage, and customer service!

Overpriced

Thus far I have not had to use my benefits for any major health issues but my previous experience with another pup emphasized the saying that you don't need insurance until you don't have it. The unforeseen expenses were not prevalent until my sweet pup got older and she had already developed issues so I could no longer get her insured. This go around I wanted to be more prepared.

I regret switching from my previous pet insurer to Metlife. I have had nothing but problems from the moment I signed up. It took multiple attempts to get my policies set up correctly (I have 5 pets insured). Then every single claim but 1 has had issues. They have asked for the same paperwork over and over again (medical records or explanation of benefits from previous insurer). How many times do I have to re-send? I have had to call on every single claim but 1. Their submission process SEEMS easy, but if you have multiple pets and policies, no matter what I do, everything gets messed up, And there is not text box to provide more info to help them understand the situation and what is being submitted. I have even tried writing the details up and uploading it with the invoice and SOAPs. They still doesn't help. As a customer, I am at the mercy of whatever claims agent is handling my claims. It should not be this hard.