MetLife | Pet Insurance Review

My rescue dog from Puerto Rico is grandfathered in on a plan that offers superior dental coverage instead of a set amount. This is why I intend to keep this plan (typical small dog dental issues). I researched many plans and this one was the most attractive. Last year, just after I adopted my dog, her first dental was a rough experience with a lot of extractions. MetLife Pet gave me the runaround before paying the claim. It took three long phone calls and my vet had to repeatedly submit paperwork. But since then, claims have been paid without hassle. My most recent routine claim was a cinch. Last year an emergency claim on a holiday was also paid quickly. I love knowing that my dog has insurance, and the hit to my wallet won’t be as much. Veterinary care has become so expensive, and my plan isn’t cheap, but it is worth keeping since my dog may not have received adequate care when she was young.

Once some paperwork was straightened out, my past claims were handled efficiently and quickly. My most recent claim was also handled nicely. I’m so happy with this company.

3 months - new excuses - fraudulent company. I encourage all reasonable people to avoid MetLife Pet. We have two dogs, one named Jensen which is same as our last name. Due to the MetLife incompetency combined with lack of ethics, values, and accountability, they continue to mix up our dogs and make new excuses for not processing the claims submitted late May. Their system is setup so they do not talk to their customers, and every time they mail new questions it takes about 2 weeks. Any answer provided to their new random questions creates a new claim in their system which they then also mess up. This is the most messed up company I have experienced, they lack accountability and I now need to hire a lawyer to make legal claims against them. This is 4th or 5th time they cannot do their jobs within the contractual agreement. Avoid at all cost!

Every representative that I've talked to have been very sweet and very helpful

Easy claim filing process and quick response and payment