MetLife | Pet Insurance Review

Submitting claims have been very easy to do and provides additional motivation to ensure my dogs are taking care of by the vet

Pretty good but they take forever to pay.

Easy to file claims and they are pretty quick to handle them too.

Met life is quick with their response and have reimbursement my claims in a timely way.

I’ve had MetLife pet insurance on both my dogs for the past three years. As of lately processing claims has become a hassle and is often messed up requiring you to HAVE to pay close attention. Example is when processing a two claims at the same time (one for each dog) the app has automatically changed one of the claims from one dog name to the other on its own about a few days to a week after the submission. The problem with this is they will either deny the claim as a double submission or recently approved it under the dog who has 90% coverage vs the dog who has 100% coverage. Updated Friday, 9/5/25. I responded same day to MetLife response as requested through email same day and their response was someone would reach out and call me. Still waiting. Looks like sometimes their responses to bad surveys is to make them look responsive and accountable but actions speak louder. Do better MetLife