MetLife | Pet Insurance Review

It wasn’t especially difficult to get my benefit, thank you

I am SO disappointed at how much premiums have increased. It feels like a complete bait and switch. Beginning November 1, I will be spending nearly $5500 per year and that's WITH a deductible. Insane! I began my same policy in 2022 and I was paying $1750 per year on premiums. Beginning November 1, I will be paying $5500 - that's with a decrease of a measley $50 in deductible. I can no longer afford these payments. Have no choice but to discontinue my policy with MetLife.

We love Met Life pet insurance because they cover most all Vet charges & Metlife is expedient in getting our claim reviewed & paid. Veterinary visits are very expensive so this makes us more welling to take our pet to the vet to keep her healthy for a long time. All our experiences with Metlife pet insurance has been very favorable. We would highly recommend Metlife to everyone.

I feel like MetLife seems to Delay in reimbursement of processing. This area needs to be somewhat improved

Let me start by saying that I have never had an issue with MetLife until recently. The app needs work. When you submit claims for more than one pet it is VERY confusing. After submitting my claim, I couldn’t determine if it submitted/submitted correctly through the app. I had to just email it which was way better for me. Also I was told that because I submitted both claims incorrectly that someone would be in touch within 24-48 hours. It took a week and a half before that happened only because I was persistent.my claims took two weeks to get paid off.