MetLife | Pet Insurance Review

My company moved from Nationwide to MetLife this year and it has been a AWFUL experience. Its been 1 month since I filed my claim and I weekly get emails of them asking for more information on a simple straight forward short vet visit. They have medical records, charts, receipts and continue to ask for something new each week. No one has ever been available in their "Chat" online feature. Some how my plan is more expensive and the coverage is nonexistent. Would not recommend to a friend. The only reason Im giving a star is because the lady that set up my plan initially was very nice on the phone. It was all down hill from there though.

Hello, I have MetLife Pet Insurance for over a Year now, for my 3 Jack Russell's, I have nothing but good experiences with MetLife Insurance, the first year we got Odie and Koba( puppies), all claims were reimbursed almost $5000 the first years, was quick and easy and YES they made ask for Vet Notes with is no big deal Vet will provided it for you. I will definitely recommend this Pet Insurance to Pet Owners

Very pleased with this insurance. We have had health issues with our puppy since we got him at 4 months and MetLife has been excellent with paying almost all of our claims in a timely manner. I have had to provide some additional information from our vet on occasion but now I know what to ask for before we leave the vets office. I am also just learning about the 60 to 90 day rule about submitting a claim which they do not make you aware of up front. Otherwise pleased with overall service and would recommend this insurance.

I had met life for over a year and insured my 4 cats under them. In that one year I went to file a single claim for $148 for my cat who had an eye infection. My vet is amazing and this is not a review on my vet they are amazing. They gave me the typical sheet that they print out with all the costs and breakdown of the treatment. I took a picture and uploaded it to met life. They denied my claim stating they need a doctor's written notes on them, which the vet office has never heard of. The chart was very straight forward they examined my cat's eye, did a stain to check for scratches, and gave me antibiotics. I tried re-uploading it, denied again. The vet office does not have any other paperwork to give me then what they gave me. Will never use this again, I was paying over $120 a month to keep this pet insurance and have a good deductible and am completely over it.

Metlife will endlessly ask for records over and over. They will call your vet asking for the same records that they have already received 100 times over. No matter how many times you submit them. They continue to stall in hopes that you will just give up. Metlife is the worst. Don't waste your time and money.