MetLife | Pet Insurance Review

Fantastic service, occasional delays with regards to claims and thorough checks of medical records to ensure reimbursement of claims are compatible with the terms of coverage. We had some denials, but with veterinarian records and notes we prevailed on claims. I think this insurer is fair, and as an insured, I am incredibly thankful for that. I highly recommend MetLife pet insurance, I hope this quality of review and reimbursement stays consistent and does not change their terms. It’s something you want to seldom use but it’s reassuring knowing MetLife is there to ensure proper review of claims within terms of the contract and fair processing.

Never had an issue with this insurance. Their coverage is comprehensive, consistent and complete. Customer service is very good! Patient , understanding , empathetic and effective at resolving any issues.

Great experience, quick payment no issues

You are great.

MetLife Pet Insurance does not acknowledge receipt of claims sent in by Veterinary staff on the actual day of service. Insured then has to send in claims as an email attachment. The claim is acknowledged as having been received and the clock starts ticking for processing at that time. No explanation is given as to what happened to the first submission.