MetLife | Pet Insurance Review

I have had pets my entire life but this is my first time getting pet insurance. I chose MET life because I have heard of them in the past . My experience has been GREAT! No longer do I have the stress of an unexpected vet bill. Their process is simple and easy and they send you emails along the process so you know what is happening then they send you a check! I have recommended MET life to everyone I know with pets....and that's pretty much everyone I know. Even in the pet ER waiting room I was recommending MET LIFE to distraught owners who didn't know how they were going to pay this urgent bill! Thankfully MET life has my back!!!! THANK YOU MET LIFE!!!!

Easy to submit a claim and quick payment!

Metlife regularly makes mistakes when applying the incurred charges. It is apparent they lack quality control when processing claims. I've had to reprocess several claims due to their errors. Invoices clearly state the incurred charge, but when processed by Metlife random amounts show up in the incurred charge column of the EOB.

Excellent customer service and response time to claims

Their coverage is great, I am amazed by their wellness plan. I hope it’s sustainable!! So far their prices have been fair, not a huge increase in 2 years. The only negatives is their reimbursement time is pretty long, and their app is not great. It’s easy to upload for a claim, but it’s impossible to check back and see what you have submitted, and sometimes they combine claims and I’m not sure why. But I haven’t had them deny anything, and their wellness plan is so good it makes up for the extra wait time for reimbursements. Overall I’m very happy with MetLife so far!