MetLife | Pet Insurance Review

95% of the 20+ claims I've submitted were erroneously rejected by AI. EVERY one of them required 1-3 phone calls to have them finally accepted with the information I had originally given, except one, which required a photo of the prescription in the box to ensure it was for my dog and included his name. One hair-pulling experience required THREE calls to customer service, each one agreeing with me that the rejections were unwarranted. What the plan covers is great. So is their customer support. Getting the claims reimbursed is quite a different story. If this is an example of how well AI works, the world is in BIG trouble!

Excellent service!!!

easy to navigate!

I appreciate the updates on the process. I had to speak with an agent regarding my submission, the agent was patient and knowledgeable.

MetLife has always been a great help when I need them, whether it’s updating my information or submitting claims. They’re always ready to provide excellent service. MetLife offers a range of options, including preventive care and dental. MetLife has given me peace of mind, and I’m confident that they’ll be there to help if anything happens to my dogs.