MetLife | Pet Insurance Review

5

out of 5

POSTED: 10/10/2025 | BY: customer

Quality Pet Insurance

We have used MetLife insurance for both of our dogs and have had a good experience with them. They review and reimburse for claims, and respond to appeals, promptly and have a very user-friendly website.

Read more on Trustpilot

3

out of 5

POSTED: 10/10/2025 | BY: Karen

Denial of eligible claims

There have been instances where eligible claims were denied and it was only because I called to query that I was told it was being “reviewed” by a machine, I assume AI. Because I called the claim was reviewed by an actual person and approved. It also takes several days sometimes 3 weeks before a claim is addressed. Neither of these occurrences is acceptable.

Read more on Trustpilot

5

out of 5

POSTED: 10/10/2025 | BY: customer

Clear and easy to use

It’s easy to submit my receipts and see where in the process my claim is. The policy it’s very easy to understand and see what is eligible for reimbursement and what isn’t. I am very happy with this plan and would recommend this to anyone looking for pet insurance.

Read more on Trustpilot

5

out of 5

POSTED: 10/10/2025 | BY: customer

Thank you!

I am glad that I took a chance with you all. You guys have been amazing and helped through hard time.

Read more on Trustpilot

2

out of 5

POSTED: 10/10/2025 | BY: Mike M

Frustrated

I have been working with you guys to get a claim paid for over a month now. Everytime you requested additional information, I responded with that information far within the allotted time given, yet you still denied the claim for not responding to your request. So Frustrating. Now over a month later I am still trying to get the claim reviewed. Not the best experience.

Read more on Trustpilot