MetLife | Pet Insurance Review

Consistently get my money back. This insurance covers just about everything I need. It’s easy to file claims.

The quick turnaround once I turn on my claim and in the expert knowledge of the people if I have questions

Navigating the apps and placing a claim was super easy. Instructions for payment threw me off since it was a separate webpage but once I made the nee login and account. My payment was made within the hour.

We switched a little over a year ago from a competitor and we LOVE MetLife Pet Insurance. The premium is very competitive, we love that we can bundle the deductible for all of our dogs, having the option to have unlimited coverage with a 90% deductible including preventive care, the ease of use of the app, and how quickly we get paid back. Needless to say, we love this insurance.

Multiple problems with numerous submitted claims not entered in the claims system and numerous delays due to the need to resubmit them and the need to contact customer service. Therefore, numerous delays with claim reimbursements. Also, given information on several occasions that is not consistent from customer service representatives.