Healthy Paws | Pet Insurance Review

I want to express my deep appreciation for Healthy Paws, who came to my rescue when my dog was hit by a car. Healthy Paws was absolutely exceptional. Their compassionate customer service team provided invaluable support during a very distressing time. They processed my claim quickly, ensuring immediate medical care for my dog. Healthy Paws covered most of the medical bills through their "direct pay" service. This meant I was not paying all of it out of pocket and they paid the hospital directly. I highly recommend Healthy Paws to any pet owner. Their care, support, and financial assistance was outstanding and made all the difference in my dog's time of need. Thank you, Healthy Paws, for being a true savior for my beloved dog. Your dedication to pet well-being is remarkable, and we are forever grateful!

Updated: After posting my review, a supervisor in the team connected with me, reviewed my case and approved the appeal. Payment was deposited into my account. I’ve revised my rating to 3 stars because they rectified the situation yet it required so many follow ups and posting of a negative review to get heard -I believe training is needed for their claims review/appeals team so customers don’t feel ignored the way I was. I do want to say the supervisor looking into my claim was extremely helpful and effective in solving my issue so do appreciate it. Original post: I've been a policy holder with Healthy Paws since 2019 and this was my first time submitting a claim. My experience with the Claims Review and Appeals Review team has been sub par and am contemplating legal action. The Claims team denied my initial claim because it did not meet policy, which was not accurate. I submitted an appeal and after waiting for close to a month the reviewer came back with information pertaining to another case (they were informing there was no evidence of a prostate issue - my cats are both females). I let them know I was requesting reimbursement for a tooth resorption situation, which they then mentioned was not reflected in the medical documents. I emailed them again the specific part where it highlighted it and that I'd like to talk about a supervisor about the handling of my case. Today I received an email saying my case was closed without any explanations. It's so frustrating that after 4 years of paying my insurance I submit one claim and they pay no attention to it and reject without the appropriate reviews. A very poor experience am hoping no one has to go through.

I bought pet insurance last year when I rescued my dog. My cousin highly recommended Healthy Paws. I could not be happier with Healthy Paws! My dog was unexpectedly sick, requiring a lot of tests, and then I had to take her in for an emergency vet appointment when she ate chocolate from my purse. I didn't have to worry about the cost because of my pet insurance. The whole process is seamless - I upload my vet bills through the Healthy Paws app or website and they promptly issue the reimbursement.

I bought pet insurance last year when I rescued my dog. My cousin highly recommended Healthy Paws. I could not be happier with Healthy Paws! My dog was unexpectedly sick, requiring a lot of tests, and then I had to take her in for an emergency vet appointment when she ate chocolate from my purse. I didn't have to worry about the cost because of my pet insurance. The whole process is seamless - I upload my vet bills through the Healthy Paws app or website and they promptly issue the reimbursement.

I've had Healthy Paws for 6 years now for my German Shepherd. Unfortunately she was born with Addisons which requires expensive monthly visits to the vet. She's also had many costly health issues over the years. Healthy Paws has always made it easy and fast to file claims and get reimbursed. I don't know what we would have done without their help!