Healthy Paws | Pet Insurance Review

I’ve paid premiums for 14 years. They have an issue with two invoices that I can’t get corrected by the health provider yet because they are on vacation. So every claim after that is backed up and they will not budge and settle them. My dog died and I’d like to cancel the policy but feel I need to wait so I have access to their system until this is settled. I’ve been told they will settle those claims by one representative then again that they cannot yet by another a couple of times. Each time they “correct” it they give themselves 10 more days to do so. I’m grieving on top of all.

I have insured my pets since they were puppies. I have always been satisfied with Healthy Paws insurance. They process all my claims in record time.

My dog has had several serious illnesses Ashe has aged forward and everonehasnrencostly it was so reassuring knowing that HP was there to guarantee his care

Healthy Paws has provided exceptional support for our two Cunucus (Arubian dogs). Tiana underwent TPLO surgery on her left knee in April 2023 and her right knee in June 2024. The reimbursement process was swift, and customer service has been excellent. Monthly premiums are reasonable with minimal annual increases. Their coverage has been comprehensive, and I would not have been able to afford approximately $15,000 for the two surgeries Tiana required without their support. Healthy Paws Insurance covered around 80% of all expenses, including medication and follow-ups. Refunds were deposited into my account within three days of submitting the necessary medical records and bills, with no questions asked. Healthy Paws also follows up with emails to check on Tiana's well-being. Overall, the service has been outstanding. Keep up the great work.

Sure seems like a scam to me. We purchased the Healthy Paws insurance for our new puppy Charlie in Jan. In May I was told his puppy incisor teeth had not fallen out and would need to be extracted. I did the oral surgery and filed the claim, but they always seemed to need more information. Then would then almost immediately close the claim. I would open a new claim, after spending a ton of time requesting info from our vet. Now after providing everything they have requested, with a complete medical history from 3 months of age, the Explanation of Benefits says "outside the policy period" and it seems to have been denied. I have emailed them requesting an explanation and asked to cancel my policy. It seems like their company moto must be "deny, deny and hope you die."