1
out of 5
POSTED: | BY: Mike D
I have been a long time customer
I have been a long time customer. Initially the fee seemed reasonable, the service was quick. However as the years progressed, the premium started to quickly increase. I noticed as the pets reached senior age, the annual premiums were increasing around 50% each year. Now I am stuck because I cannot find another provider to cover them and their now preexisting conditions. I was warned about them from another insurance company that when the pets get older they start charging high premiums. I believe this model shows they do not care about the pets, just making money and realizing that this is a good model due to once a pet reaches a certain age, they probably had a few issues. They are a DISGRACE and would never recommend to anyone. Read their policy carefully and ask plenty of questions before you commit to them.
I do not accept this response for a few reasons. 1 I wanted to test that theory so inquired about another pet, younger and the quote was much lower. 2. I have friends with policies that are with other companies and they are not having these outrageous charges annually. 3. Many others describe the same exact situation as their pets age into senior years.
You should explain to people when they first sign up how your policy increases work your model is to greatly increase pricing for senior pets and unfortunately leaves owners stuck with either no insurance or just paying the high premiums.
I was warned of this years ago and experienced the increases when the pets were younger and unfortunately thought it was sour grapes however it was an accurate warning.
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