Healthy Paws | Pet Insurance Review

My puppy has had a few minor non-routine issues in his first year. My Vet submits the claims for me, and I cannot believe how fast they are processed. I sometimes have the email confirmation that my claim has been received even before I get home from the Vet appointment, and the claims have always been processed within 1-3 days. The customer service team is great; someone always calls (and/or sends an email) when the claim is processed to go over the details and answer any questions. While they do not cover basic routine "maintenance-type" of issues -- yearly exam, vaccines, spay/neuter... these types of costs are expected and budget-able, and I believe this is what keeps the premium down. My premium is extremely manageable -- much lower than other Insurers, if not the lowest for the same or better coverage. I am glad I selected Healthy Paws, and they are there for the non-routine concerns and emergencies.

We've had Healthy Paws for about 3.5 months and have submitted two claims. They've responded quickly, and have covered exactly what they said they'd cover. I've heard so many horror stories about pet insurance, but this company is a gem (so far). We have a high energy, but very sweet Doberman puppy (all 81 pounds of her), and this insurance gives us some sense of security. I love the yearly deductible, rather than the "per incident" deductible of many insurance companies. We have a $250 deductible and 90% coverage policy. It doesn't cover office visits or the charges for the office visit of a major claim. We've had three visits since buying the policy. The first visit for abrasions applied the prescription to the deductible. The second didn't apply, since it was only an office visit. We didn't even submit it. Our third visit was for a severe toe fracture. This one put us over the deductible. They use the actual vet charges to compute the claim. In less than a day, they processed the claim, and a check is in the mail. Submitting claims by email is very convenient, as well as fast! They respond (automatically) after submitting the claim. The next day they respond personally with the results of the claim. And, they express an attitude of care.

Our Lulu was having problems and we took her in and learned she had a bladder infection. The claim forms were completed by our vet and all went very smoothly. The most impressive part of the story is we received an email from the CPP (Chief Pet Protector)of HealthyPaws asking how Lulu was doing one week after her visit to the vet. The email was not a form email and we were able to communicate with this person. We were so impressed with the whole experience and Lulu is feeling like herself again! I would strongly recommend HealthyPaws to my friends and family.

My 2 year old dachshund had a stomach problem that ultimately required surgery to repair an ulcer. Healthy Paws was there every step of the way. They are not like any insurance company i have ever dealt with. They truly care about the well being of animals. My claim was handled promptly and courteously. Their customer service is unequaled. I highly recommend Healthy Paws.

Our poor little 1 year old lab mix suddenly started vomiting blood on the night before Christmas Eve, the cause of which remains unclear. He needed sedation, IV fluids, labs, x-rays, anti-nausea medications--the works. He started out at our regular vet's office then had to be transferred to the local Emergency pet hospital for ongoing care, more labs and overnight rehydration. He received timely and excellent care in both places, and fortunately he recovered completely over the next few days. Not surprisingly, however, the bill was just under $1000. Thanks to Healthy Paws, we were able to have both vets provide whatever care our puppy needed and knew we'd have much of it covered through his puppy insurance. The claims process is simple, and amazingly, we had our reimbursement check back in the bank within 6 days. 6 days!! I was shocked, especially given that this took place during the Christmas holiday week. This is the best $30/month I could ever spend. We can't thank you enough, Healthy Paws!