Healthy Paws | Pet Insurance Review

My 4 month old puppy had a medical issue that fell into a gray area in my policy. The Healthy Paws staff took the extra time to review and understand all the details and circumstances of my claim and did additional reviews. There were several phone calls during this process to keep me up to date so I never felt like I was just a number. I was very pleased with the final decision. After we settled the claim the check arrived within days and I received several emails checking on my dogs well being. I appreciate the extra effort made by all the Healthy Paws staff. This a company that really cares.

Compassionate, Speedy, Thorough. Can't say enough good things about this company. It's such a worry off of our minds to have this pet insurance and is worth every penny.

I had scheduled a dental cleaning for my 7 year old yellow lab, Chamois. When they did the blood work prior to anesthesia, a serious kidney issue was found. Chamois went through two days of IV fluids, many tests and was put on meds and a prescription diet once the issue was pinpointed. She was, and still is, a mystery case for our vet and the clinic as she presented no symptoms of an illness and still exhibits nothing that a doctor would normally use to identify an illness. I printed out several personalized claim forms and had the clinic keep them in our file. As an appointment was completed they would fax the form to Healthy Paws and the claim was quickly processed. We had one appointment at 9:00 on a Thursday, the claim was processed by 2:00 that afternoon, and my check was in the mail on Monday. That's awesome! Everything I hoped would be covered was, payment was fast and the customer service couldn't be better. I'd researched several companies and decided on Healthy Paws because it's the only one I found with no caps or limitations on coverage. I'm so glad I chose them! They even follow up with concerns and hugs for Chamois, which is a personal touch that is much appreciated.

I did a lot of research on pet insurance companies since I had heard so many of my friends were disappointed with theirs. I looked at every comparison chart and read all the fine print on coverage, etc. Healthy Paws reviews and offerings won me over - every review was positive and their coverage plan is very clear (they do not hide what they do and don't cover). Although I felt it was a little risky to go with Healthy Paws since they are a newer company - I am 100% satisfied. Their customer service is 10+ - they are very caring and take care of matters instantly! My puppy, a Cavalier King Charles - had a traumatic knee injury and had to have surgery. The customer service people at Healthy Paws gave me clearance on the surgery coverage the day I inquired - it was instant and they really seem to care and want a fast recovery. I also just got my reimbursement information - they are truly covering 90% of the entire bill ($2300). I highly recommend this company - they have my loyalty!

I've had Healthy Paws insurance for only 3 months, so I wouldn't say I know them inside and out. However, so far I've found them difficult to communicate with. They go days between responding to emails. When they do respond, they don't answer the question I asked. I sent them my dog's records multiple times, they say they don't have them. I'm AMAZED that this is the top ranked company on petinsurancereview.com. At this point I don't know if I should stick it out with them, or try another company....