Healthy Paws | Pet Insurance Review

Our 4 1/2 month old puppy was in the back yard and sustained a laceration to his paw. We took him to the vet on Sunday, on Monday they stitched him up, and on Saturday we received a reimbursement check from Healthy Paws. Not knowing if we had cleared the 15 day waiting period we called to speak with a representative. The representative was very helpful and informed us that we were covered and to have our veterinarian submit the claim form. The final touch was when we received an e-mail from the Claims Manager to inquire how our puppy was doing. The level of service we received from Healthy Paws exceeded our expectations.

We've had pet insurance on our cats for years with another well known company and while that company was okay, they could be a huge hassle with claims, and also had caps that caused us a lot of financial hardship when our darling kitty girl developed IBD and a panoply of other illnesses caused by IBD and the meds we had to give her to control it. We lost her in May of 2012 and got a kitten to help us heal, and 3 days after we brought him home we decided to put insurance on him, but after 10 years with the other company we wanted to switch to a better company if we could find one. We found Healthy Paws, and due to the excellent reviews and no cap policy we went with them for the new baby. Since he's a healthy kitten we didn't expect to use the insurance for a long time, but lo and behold, two weeks ago in the evening he threw up some unusual things and off to ER we went. X-rays revealed that he'd swallowed a hard piece of plastic, about 2" x 1" and needed emergency surgery. He came through beautifully and is happily bouncing around again -- but the bill was around $2400. Healthy Paws paid 90% of it (with our yearly $100 deduction) with no questions or hassles whatsoever. Not only that, but they received the claim from the ER on Sunday and we got the check in the mail the very next Thursday -- so in 4 days they got it, processed it, and mailed the check. Being a pet insurance veteran I can promise you that you can't do better than Healthy Paws on all levels. Outside of

Our 8 month old puppy developed a growth on his side that had to be removed and biopsied. The cost was over $900 and Healthy Paws was very prompt, professional and surprisingly caring. Our claim was processed and paid in less than one week.

Being that this was my first claim with Healthy Paws, I wasn't too sure how the process was going to work. I can't believe how fast my claim was processed. I submitted my claim early Monday morning, received an e-mail from Healthy Paws confirming the receipt of my claim later that same day, and by Friday I received notification that my claim had been processed and my check was on the way. Healthy Paws took it one step further and e-mailed me to ask if my dog was doing better. The whole experience was truly beyond my expectations and made me so glad that I decided to open a policy with them!

I'm an Italian Greyhound owner. Contrary to what most people think, the breed is not quite as fragile as it appears. However care MUST be taken against broken bones for the first year and a half, at least. After losing 2 IGs in January of 2011, we brought another one into the fold. I decided to invest in pet insurance, because most iggie puppies are hyper and just plain crazy! Boy, am I glad I did! Our little CeCi has definitely had some issues in her young life (she'll be 2 in November). No broken bones (knock wood), but she had a run-in with fire ants, which caused swelling of her joints and much pain; she is treated off and on with antibiotics for IBS or IBD; her most recent injury was a deep tissue bruise around the hip joint of her left leg that resulted in much pain and limping. She is being treated for that now, along with a urinary tract infection. I'm happy to say that she appears to be on the mend. Still has some meds to finish up, but is using her leg again! Healthy Paws has always been prompt in replying to our claims, and reimbursement is pretty quick. Customer Service personnel seem very willing to help in any way that they can. This was a great choice for us!