Healthy Paws | Pet Insurance Review

I am personally overwhelmed by the support we have received from Healthy Paws ("HP). My dog developed a heart valve issue that required many tests and ultimate surgery to open a collapsing heart valve. HP was there with both financial and personal support throughout the process. My puppy seems to be on the road to recovery thanks to great Vets and HP. All claims were processed very rapidly. A great company with a heart.

Max was diagnosed on 9/20/12. Those who are familiar with this illness know that it changes the lives of the owner and the pet forever. He lived through the critical 48 hours and Max is one of the lucky ones so far. He is still here after 2 weeks. It's known for being one of the scariest and also one of the most expensive diagnosis' a pet can have and Max will fight it for life.I faxed the first claim (including Max's clinical history) on 9/24-received a confirmation e-mail same day. Rec'd the explanation of benefit letter with amount of reimbursement (accurate to the penny)on 10/1. The check arrived on 10/5. Faxed the second claim on 10/2-again, same day confirmation; EOB letter SAME DAY and received the check on 10/6. Faxed the third claim yesterday on a Sunday-thinking I would get a jump on Monday, but THEY WORK ON SUNDAY. Rec'd the EOB letter Sunday evening. Don't hesitate- this is the best insurance by far. I'm telling everyone who will listen! Just a great company-which has helped get us through this. I honestly don't know what we would have done without them.

Our Boston Terrier puppy got sick a few weeks after we enrolled and the staff at Healthy Paws made filing our first claim an easy and reassuring experience. Not only was our puppy's care covered just as expected, without any sneaky stuff, but the communication we got during the process and after the claim was processed was thorough, easy to understand, and downright friendly. Our claim was processed within a couple days, and the whole experience couldn't have gone better... well, maybe if the puppy hadn't gotten sick in the first place :) I never expected to be extolling the virtues of an insurance company, but as long as HP continues to provide this kind of service to me, I will continue to recommend them to friends and family.

My puppy was able to get the medical care she needed for her UTI because I had Healthy Paws pet insurance. They are very fast with their claims reimbursements and they keep me informed by email when they are processing the claim and then an explanation of benefits once it is completed. It is super easy, convenient and takes the uncertainty out of the process. Their customer service is excellent.

We are absolutely thrilled with the service we receive from Healthy Paws! Our little beagle has been quite a handful, especially this past month where we've had 2 emergency visits and several follow up vet visits. We submitted our claims to Healthy Paws and received confirmation of processing and completion within a day of submitting! And the check followed shortly afterwards. We then received a follow up inquiry from the Customer Care & Claims Manager just to follow up and make sure our puppy recovered from her tummy issues! Best care all around and we're so happy we had Healthy Paws to help us through it all.