Healthy Paws | Pet Insurance Review

My cat needed one of his claws removed, which required a brief surgery. I faxed my completed claim form (with documentation) around 9:30am. By 3:00pm that same day, I received an EOB explaining what was covered. It was exactly as I expected. The office visit was not covered, the company is very straight forward about this, and I had my annual $50 deductible. Everything else was covered at 90%, and I received my check several days later. On top of this, this morning I received an email from the company checking in to see how my cat was doing. I responded, and the company got right back to me. Also, it was a human being, not simply a form email. I was incredibly pleased with the prompt addressing of my claim as well as the follow-up inquiry. This is the second claim I have filed within a few years. The first time I had some questions about the claim, and the company responded right away and explained everything to me. I have been very pleased with their customer service, and would highly recommend this company to pet owners.

They have been great with all of my claims. My latest claim was for my cat Sebastian who was diagnosed with severe stomatitis and had to have all of his teeth removed. Since this is a tricky operation if not done correctly I went with a top specialist for the surgery, and the total bill was over $4,000. They quickly reimbursed me for my claim, with no hassles whatsoever. Thank goodness for such a great pet insurance company!

When I got my Rottie 9 years ago there was only one or two pet insurance companies available. Now there are several to choose from. I spent over 3 hours comparing the different plans. When I was researching pet insurances, Healthy Paws and Embrace kept coming out at the top of my list. Working in the healthcare field for longer than I care to admit, I knew what I wanted...no annual caps, a reasonable reimbursement rate (vet care in NY is expensive) and an annual not per incident/accident deductible. Healthy Paws hit the bullseye on all accounts. Embrace would not give my girl full coverage due to her age only coverage for accidents. If you are buying pet insurance make sure you check out the fine print. One company charges a deductible for each accident or illness. Who can afford that??? So I signed on with Healthy Paws and am so glad I did. Shortly after the new policy started my girl needed eye surgery. After we hit the annual deductible we had a check in less than a week. They also sent me an email asking how she was doing. I asked them for brochures to put in my vet's office so more people can find out about this company. Have told 3 ladies I work with about it too. The fact that they help rescue animals with their foundation work is the icing on the cake.

This is our first experience dealing with pet insurance and we could not be more satisfied. The coverage is excellent. The response to our request was prompt, polite and smoothly facilitated. Jeeves, our dog, also received follow up letters of concern and inquiry about his health. It is refreshing to deal with a company that truly delivers what it says it will and with true compassion and efficiency.

Honestly, dealing with a sick/injured pet is SO stressful the last thin one wants to worry about is cost. Our dog, Danny, came into the house sneezing blood a couple weekends ago. We rushed him to the vet and, lo and behold, Danny had inhaled a HUGE foxtail. Submitting our first claim with Healthy Paws was a breeze and they got our reimbursement check to us incredibly fast. I would recommend this company to anyone with a pet. Awesome customer service... I wish my own health insurance were this easy!!