Hartville | Pet Insurance Review

This is by far the best pet insurance out there! I spent weeks calling every company and to determine the actual coverage for my baby. Pekingese can be prone to multiple hereditary issues that most insurance companies will not cover. Hartsville has by far the best coverage for any issue out there. It has been the best decision that I have ever made. The claims process is simple and the claims are paid quickly. I also loved the fact that I was able to choose my deductible amount, percentage of repayment, and yearly Max on claims. Love the company and the customer service is amazing, I can tell they are really concerned and involved in making sure you are able to get the best possible care for your fur baby.

My German Shepherd, Abby, was relatively healthy for most of her life. We had incidents here and there, but when we needed to submit a claim not once in 12 years did we have any issues with the company response. What stands out to me the most is how they surprised me when they told me to submit a claim for euthanization and cremation when I called them to close Abby's account. I did not expect that and it was a gracious act at a hard time.

Fast reimbursement. Customer friendly staff.

Overall the process was VERY easy. The ability to upload the bill was easy, follow up on the website was not easy to see where the review was at, the claims page just noted "under review". The only issue I had was where the payment was sent. I had two different vet bills and I did ask that payment be sent to the vet's directly. Whoever cut the check sent the entire claim about to 1 of the clinics. When a customer care rep called to check in, even she could not tell me where and what about was being sent. This has delayed the process as the check now has to be re-issued to me to properly distribute the funds. However, overall the process was easy and when I do talk to someone they are very caring.

Im very satisfied with this insurance company. Always a short hold time and a speedy conclusion to my calls. Filing a claim is a breeze.