Figo | Pet Insurance Review

Exceptional service from a company and individuals who care about your fur babies. I recommend them to anyone who loves their fur babies.

FIGO's great coverage and ease of submitting a claim along with quick reimbursement made a very scary and stressful time a little easier to handle. I would HIGHLY recommend FIGO to anyone looking to insure their pet. Each time I have called FIGO I have dealt with employees that are extremely kind and professional.

I had the occasion to speak to Jennifer this afternoon and found her very helpful, professional and knowledgeable. She answered all my questions fully and made me feel that Figo really cares about customer service and of course our pets ! Your plan offerings are also the best I came across after reviewing 3 other options.. certainly will consider purchasing a policy thanks Jennifer

We adopted a dog in April and in the first week, he was already in the emergency room! Apparently, our new dog has an obsession with socks...and eating them. By our second month, we had been to the emergency room three times! Panicked, I called FIGO and talked with the lovely Jennifer Czech who reassured me we would still be covered. She also called me in the days following to check up on our crazy dog. We have been doing a better job with hiding socks, but it is good to know that we have an insurance company that is there to help in an emergency. I couldn't be more impressed.

After 16 years of excellent health with our beloved cat she came down with an acute case of pancreatitis. As she was aging, and that incident cost us $6000 out of pocket, we decided to finally get insurance for her. We were concerned no provider would take us due to her age as several do not, but luckily Figo did. We were then extremely grateful when we got insurance as her health continued to decline over the next eight months, and we recently had to say goodbye to her. While Figo did not cover her existing pancreatitis, they covered everything else that happened the next 8 months. Which included chronic inflammatory bowel disease, an acute anxiety issue due to an alley cat, a urinary tract infection, a kidney tumor and finally our loss of her and the cremation process. We were reimbursed nearly all of the money of the claims we had submitted (minus a pancreatitis flare up), and only paid in a tiny fraction of that total dollar amount in monthly fees. I found the website and submission process to be easy once I figured out it would save time to always submit lab/exam notes with the invoice. The turn around time for claims processing and getting reimbursed was also surprisingly fast. On top of all of that they were incredibly empathetic, sympathetic and gracious with our loss. They made the emotionally painful process of closing the account nurturing and supportive. They even sent us a hand signed card several weeks later. Should we choose to get another furry friend in the future, we will start off with Figo from the beginning. I can't recommend them enough.