5
out of 5
POSTED: | BY: Eric Bostrom
Figo is excellent
Figo is my first experience with pet insurance and they have been great. I opted for the ultimate/100% reimbursement plan so I could proceed with our vet's recommendations without thinking about my wallet. In hindsight this was an excellent decision as we've had a few incidents in the past year that would have been painful otherwise. The peace of mind is well worth the expense.
Figo has processed all of our claims quickly. Most recently they paid our $2k claim the day after I submitted it! At most I've had to submit additional/missing paperwork. They haven't ever hassled me regarding any claim or course of treatment.
Similarly, I've called customer service a number of times and a human answers on the first ring. I've also emailed them with questions. They've been helpful every time, I'm quite impressed.
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