Figo | Pet Insurance Review

We welcomed a 9 1/2 week old yellow labrador (Winnie) to our family March 26, 2019. She had a urinary tract infection and we promptly had her treated for the problem with antibiotics. I began to research pet health insurance just as a precaution. At her follow-up visit with the Vet, I asked his recommendation and he said many of the families he works with have found the insurance to be beneficial. I chose to proceed with FIGO. The next time Winnie went to the vet, she needed to have an ultrasound done of her kidneys to be sure there wasn't a congenital defect. There was no deformity and her urine was clear. I submitted the test to put toward our deductible. FIGO did not have anything to pay out for this visit, only to apply it to the deductible. They refused stating this is a chronic condition. First, I didn't wait until the pup was 6 months old with chronic issues and second, infections are not chronic issues. That's not much different than saying an ear infection is chronic. That is not true. Their medical "expertise" is flawed. Antibiotics cleared up the infection and thankfully, Winnie has been healthy since. This is A SCAM company who will refuse if they can get by with it. I DO NOT RECOMMEND THEM.

I have had several occassions where I had to file claims for my active dog. Figo makes it easy, responds quickly, and pays promptly. This is a company I heard about through friends in the dogsport world. I'm very pleased with the coverage

FIGO expedited our claims quickly and demonstrated compassion with every contact. They provide outstanding, hassle-free service and a deep caring attitude.

The are so helpful, great customer service! Especially Beth!

So far, I've been very happy with Figo. All claims have been easy to file and I've received my checks and EOB quickly. EOBs are easy to understand. When I appealed to a claim, they fixed the issue.