Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,478

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 2.6
  • 4.4
  • Count
  • 1
  • 5
  • 2,478

Updated: November 13, 2023

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Molly

Better than any human insurance company

I have had coverage with Figo for the past 2 years, and they continue to impress me! There are some coverage exclusions, but they are all clearly explained before you sign up for your plan. Filing a claim could not be easier, and they are usually processed within 24-48 hours. When my pup needed an expensive surgery, I was able to submit vet records ahead of time for pre-approval, so I knew that the procedure should be covered. Thanks for everything, Figo!
5

out of 5

POSTED: | BY: Ana

Fast and simple

Everything was done from my phone. Within minutes the claim was processed.
5

out of 5

POSTED: | BY: Steve

Best Pet Insurance available

Figo makes the claims process really easy, being both transparent about their de and fair in reimbursing for covered claims.
5

out of 5

POSTED: | BY: Tami Laabs

Best pet insurance company ever!

Besides the fact that each year the rate increases in pretty high amounts, it is otherwise beyond wonderful. Top notch customer service, fast claim compensation and great coverage. I just hope it doesnt keep increasing each year for it wont be very affordable anymore. 😔 Dealing with cancer myself, money is tight yet I want my cat taken care of as well. Keep up the great work Figo!
5

out of 5

POSTED: | BY: Kerry

Figo is the best!

Not only does Figo pay your claims within a couple of days but they also are very compassionate when your fur baby passes away.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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